How We Work
Call us or email us, WhatsApp, find us on our website or just walk in, you can also contact us via our social media platforms, we are on Instagram, Facebook and LinkedIn.
Book in for a free quotation – talk to our friendly office team who will work around your busy schedules and find a time that works for you, we always give an hours window in case there are issues with traffic, if we think we are going to be late, we will call you in advance.
Site Visit – we try and book in that week, our roofing director visits every job, taking before photos which will be provided in every quotation. He will try and meet with you at the property, but that isn’t always possible as some of our clients are landlords and we are
meeting their tenants at the property. (we never discuss issues with the tenant, we will refer back to your estate agent, property manager or to the landlord directly.
The quotation will be emailed over through Xero (if you decide to go ahead) A detailed quotation should be with you within 48 hours, if it is a bigger job and we need to get comparison material prices we will let you know. Some site visits might generate further investigations if we suspect there is asbestos for example, or we need to get a water test done on the roof first, but we will keep you fully informed.
Job booked in – Once you decided you would like to go ahead, you click on the accept button in the quote and that sends an automatic response to our office team who will be in touch. A deposit is invoiced and once that had been paid we will schedule the work. This is always weather dependent.
If scaffolding is required – we arrange for the scaffolding to be erected prior to the works starting and this will be removed as soon as we can after the works are completed.
Works carried out at your property – For the larger jobs, ie a re-roof or a major refurbishment, we set up a WhatsApp group to keep open communication with our clients, any questions can be posted in the group. All quotes are based on the completed job, we may schedule more roofers to get the job finished more quickly, and we do not work on an hourly or daily rate (also see our terms and conditions on our website)
The final invoice will be sent out on the day after the completion of the works and usually before the scaffolding (if scaffolding was erected) Invoices always include during and after photos, if there is evidence on videos of water testing etc, then these will be sent over WhatsApp separately.
Follow-up call – we try to call all our clients after the work has been completed, to check our clients are happy with the work carried out, we may also request a review or testimonial at this point. We